Child protection: procedures and complaints
Femili PNG’s core business is case management services for survivors of family and sexual violence. We work with safe houses, courts, police, the Welfare office, hospitals, and government and NGO agencies.
Working with children in situations of particularly heightened vulnerability means that Femili PNG is proactive in its approach to children and our duty of care, including preventing and responding to incidents of child abuse or exploitation.
Femili PNG has zero tolerance for child abuse.
All Femili PNG staff and representatives are responsible for reporting suspicions, allegations, or witnessing of any form of child abuse under our duty of care.
If you need to report a child protection incident, please talk to a Femili PNG staff member or representative immediately. Femili PNG takes all allegations and suspicions seriously and will action accordingly.
Our reporting procedure for child protection incidents goes through three levels:
- Femili PNG staff member or representative. Whether reported verbally or in writing, all staff must report allegations or suspicions of child protection incidents to a Child Protection Delegate within 24 hours.
- Child Protection Delegate. The incident is recorded and the Child Protection Delegate works with management to determine the next steps for investigation or action. These delegates are the two Operations Directors (Port Moresby and Lae) and the CEO/SSW of Femili PNG.
- Executive Management Committee (EMC). The EMC works with the Child Protection Delegate to determine Femili PNG’s response to the incident. The EMC is also responsible for reporting the incident to our stakeholders and Board.
If you do not believe that the situation is being appropriately addressed or are concerned that the Child Protection Delegate is involved, you can contact the EMC directly by email at email@example.com. You can also contact the Chair of Femili PNG directly: firstname.lastname@example.org
For additional information on this, you can refer to our Code of Conduct and Child Protection Policy.